le89's Privacy Policy

1 Introduction

le89 places the highest importance on your privacy. This Privacy Policy ("Policy") applies to all users of the le89 platform's services. When you register at le89, play games, or use any service, you are considered to have voluntarily provided your information under this Policy.

The purpose of this Policy is to clearly inform you about what information we collect, how we collect it, the purposes for which we use it, and the steps we take to ensure the security of your information.

2 Scope of This Policy

This Privacy Policy applies to the following individuals:

• All registered account holders at le89
• Any person visiting the le89 website
• Any person using any service or game on le89
• Any person contacting the le89 support team

3 Types of Information We Collect

To provide services on the le89 platform, we may collect the following categories of information:

a. Identity Information

• Full name and date of birth
• National ID card or passport details (for identity verification)
• Username and password

b. Contact Information

• Email address
• Mobile number

c. Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for transactions only)
• Deposit and withdrawal history
• Gaming transaction records

d. Technical Information

• IP address and device information
• Browser type and operating system
• Cookies and session data
• Login times and activity logs

e. Usage Information

• Preferred games and service details
• Time spent on the platform
• Gaming behaviour and patterns

4 How We Collect Information

We collect your information in the following ways:

• Directly provided: Information you voluntarily provide during registration, login, or when contacting the support team
• Automatically collected: Information automatically gathered through cookies, log files, and similar technologies while you use the platform
• From third parties: Information received through trusted third parties for identity verification or fraud prevention
• Payment processing: Information required when conducting financial transactions through bKash, Nagad, Rocket, and Upay

5 Purposes for Using Information

le89 uses collected information only for the following legitimate purposes:

• Account creation, management, and verification
• Financial transaction processing and security assurance
• Improving and personalising platform services
• Providing customer support and resolving issues
• Fraud detection and prevention
• Ensuring responsible gaming (including 21+ age verification)
• Fulfilling legal obligations
• Sending important service-related notifications
• Statistical analysis and service improvement (in anonymised form)

6 How We Do Not Use Your Information

le89 does not use your personal information for any of the following purposes:

• Sale or commercial transfer to third parties
• Sharing with unrelated advertising organisations
• Use for marketing purposes without consent
• Any use not permitted by law

7 Sharing Information with Third Parties

le89 does not sell your personal information to third parties. However, specific information may be shared in the following limited circumstances:

• Payment service providers: Minimum information necessary to process transactions with bKash, Nagad, Rocket, and Upay
• Game software providers: Technical information required for game operation with providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe
• Identity verification services: Authorised verification organisations for the KYC (Know Your Customer) process
• Legal authorities: Relevant authorities in the case of a court order or legal obligation
• Fraud prevention: Specialist verification organisations for account protection and financial security

All third parties are contractually bound to maintain information confidentiality and may not use any information without our instruction.

8 Cookies and Tracking Technologies

le89 uses cookies to keep the website running smoothly and to improve the user experience. Through cookies, we:

• Keep your login session active
• Remember your preferences and settings
• Analyse platform performance
• Detect security threats

You can control or disable cookies from your browser settings. However, disabling cookies may limit some features of the platform.

9 Security Measures

le89 applies industry-leading technology to protect your information. Our security framework includes:

• SSL/TLS encryption: All your data transfers are protected with top-grade encryption
• Firewall protection: Robust network security to prevent unauthorised access
• Password hashing: Your password is never stored in plain text
• Regular security audits: Routine audits conducted to identify system vulnerabilities
• Access control: Only authorised personnel can access the information they need
• Transaction monitoring: Real-time monitoring to detect suspicious activity

10 Data Retention Period

le89 retains your information only for as long as necessary. The general guidelines are:

• All account information will be retained for as long as the account remains active
• Even after an account is closed, certain information may be kept for a defined period based on legal requirements
• Financial transaction records are retained in accordance with applicable laws and regulations
• Expired information is securely deleted or anonymised

11 Your Data Rights

Every user of the le89 platform retains the following rights:

• Right of access: The right to know what information we hold about you and to request a copy
• Right to rectification: The right to request correction of inaccurate or outdated information
• Right to erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations)
• Right to restrict processing: The right to request that the use of your information for specific purposes be stopped or limited
• Right to withdraw from marketing: The right to opt out of marketing communications at any time
• Right to lodge a complaint: The right to submit any complaint regarding data processing

To exercise these rights, email us at [email protected] or contact us via live chat.

12 Your Responsibilities for Account Security

You also have an important role in protecting your information. We ask you to:

• Use a strong and unique password and change it regularly
• Do not share your login details with anyone
• Avoid accessing your account over public Wi-Fi
• Notify us immediately if you notice any suspicious activity
• Keep your account information up to date at all times

13 21+ Age Confirmation

le89 is an online gaming platform for persons aged 21 and above only. We strictly prohibit account registration by minors.

During the identity verification process, we may request identity documents to confirm age. If any user provides a false age, their account will be suspended immediately.

le89 takes extra precautions to protect the privacy of minors. If we become aware that information from a minor has been collected, it will be deleted immediately.

14 Policy Updates

le89 reserves the right to review and update this privacy policy as needed. For any significant changes:

• The updated policy will be published on this page
• Registered members will be notified by email
• The date of the change will be noted on this page

Continued use of the platform after any changes will be considered as your agreement to the updated policy.

15 Privacy-Related Contact

For any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Support available 24/7 in Bengali and English

Our privacy team will try to respond to your request as quickly as possible.